Shipping: methods, times and costs

SHIPPING COST AND FREE SHIPPING

The shipping cost can be calculated on each product page by clicking on “See all shipping services” and entering the delivery country.

The shipping cost includes:

• Packaging and Handling
• Fuel supplement

The shipping cost does not include:

• Insurance (available on request, 10.35 EUR or 1.03 % on the value of the goods if greater)
• Customs charges (if applicable, they will be applied by the custom office of destination and anticipated by the courier who requests the payment of custom duties before or at the time of delivery)
• Supplement for delivery in remote area
• Goods Supplement requiring special procedures such as:
  • Dangerous Goods (Full Dangerous)
  • Dangerous Goods (Consumer Goods ID8000)
• Supplement for Lithium Batteries: Lithium Batteries Section I, II (PI965, PI966, PI969)
• Supplement for address correction

Shipping cost are weight/country based following table below:

Italy

Country	Shippment	Weight	Total Amount	Shippment Cost

Zone 1

Country	Shippment	Weight	Total Amount	Shippment Cost

Zone 2

Country	Shippment	Weight	Total Amount	Shippment Cost

Zone 3

Country	Shippment	Weight	Total Amount	Shippment Cost

Zone 4

Country	Shippment	Weight	Total Amount	Shippment Cost

DELIVERY TIME

Products available in stock are shipped within 1 to 2 working days after receipt of payment.

Products not available in stock will be ordered from the manufacturer (Backorder) and then shipped as soon as they arrive at our warehouse.

Delivery times depend on the location of the delivery address, the shipping service chosen and customs procedures.

In general delivery time follow table below:

	Europa	1-2 working days
	USA, Canada	2-3 working days
	Messico, Center & Sud America	3-4 working days
	Middle East, Asia, Noth Africa, Sud Africa	3-4 working days
	Rest of world	5-6 working days

SHIPMENT NOTIFICATION

When the order is shipped, the customer will receive an email containing the tracking code link from which they can follow the progress of the shipment.

DAMAGED AND LOST PACKAGES

Once the package has been collected by the selected courier, PLC-CITY is not responsible for damage or loss that may occur to the package and its contents during transport (e.g. lost or damaged package, missing contents, damaged contents, etc.) Only the courier is responsible with limitations depending on the type of shipment.

1. INTERNATIONAL AIR EXPRESS SHIPMENTS. Courier’s liability is limited by the Montreal Convention or the Warsaw Convention as applicable, or in the absence of such Convention, to the lower of (i) the current market or declared value, or (ii) 19 Special Drawing Rights per kilogram (approximately $US 26.00 per kilogram), up to a maximum of $US 100 (approximately € 80).
2. CROSS BORDER SHIPMENTS TRASPORTED BY ROAD. Courier’s liability is or shall be deemed to be limited by the Convention for the International Carriage of Goods by Road (CMR) to the lower of (i) current market value or declared value, or (ii) 8.33 Special Drawing Rights per kilogram (approximately $US 14.00 per kilogram) up to a maximum of $100 (approximately € 80).
3. DOMESTIC SHIPMENTS (ITALY). Courier’s liability is or shall be deemed to be limited to an amount of €1 per kilogram up to a maximum of € 30 according to italian law (decreto legislativo n.286 del 21.11.2005).

INSURED SHIPPING

It is necessary that the shipment has been insured according to the insurance methods indicated by the selected courier. Otherwise, it will be refunded according to the rules indicated in the international conventions indicated above.

Shipping insurance is an optional service provided by DHL or UPS to protect shipments. The customer can choose to insure their shipment on our Checkout page in the Shipping Options section. The cost of this service is 1.03% on the value of the products excluding taxes (minimum EUR 10.35). The insurance service is then provided by a carrier selected in the DHL Terms and Conditions or the UPS Terms and Conditions.

Una volta che il pacco ha lasciato il nostro magazzino ed è in trasporto con il corriere selezionato, la presente non è responsabile per danni o perdite che possono verificarsi al pacco e al suo contenuto durante il trasporto (es. Pacco smarrito o danneggiato, contenuto mancante, contenuto danneggiato ecc. ), solo il corriere è responsabile con limitazioni a seconda del tipo di spedizione.

• WHAT TO DO IN CASE OF PACKAGE IRREGULARITIES
  In case of irregularities in the package (openings, crushing, adhesive tape removed or replaced, damp stains or wet parts), the customer can refuse or accept the delivery with reservation.
  Images of any damage must be sent to info@dealtech.it and our Customer Care will take care of the report and make the complaint to the courier.
  
• WHAT TO DO IN CASE OF LOSS
  In the event of loss of the package by the courier, the customer must promptly notify the email address info@dealtech.it.
  Our Customer Care will manage the complaint with the courier concerned and, at the end of the procedure,the customer will be refunded according to the estimates made by the courier.
  We takes on the role of intermediary between the customer and the courier; therefore, the processing times of the complaint and receipt of the refund depend exclusively on the courier.